POLICIES

ORDERS

Digital Proofs

Digital proofs are provided for our custom stationery orders. They are a preview of what your order will look like upon completion, and reflect the exact written content, paper color, and any other elements you have selected. We cannot provide a digital proof prior to making a deposit. Because computer screens vary, digital proofs are not exact representations of printed stationery. Although we try our best to catch all typos, grammatical errors, and other mistakes, your sign off acts as final approval of all content as it appears in the digital proofs. We will not be held responsible for any errors that you approve.

Client Deadlines

Throughout the process, we will communicate deadlines that the customer is responsible for. These include submitting forms and approvals of proofs. These deadlines are to ensure that we can deliver your stationery in time. If a client misses a deadline, we can no longer be responsible to deliver stationery as planned without the customer incurring rush production fees.

Returns

Our custom stationery is prepared for each individual customer. Because of this, we cannot offer any returns, exchanges, or credits in the event of customer dissatisfaction or order cancellation.

PAYMENT

Pricing

Prices listed on our website are subject to change without notice. Invoices will always reflect accurate pricing.

Deposit

A 50% non-refundable deposit of each invoice total is required in order for us to begin work on your stationery. This secures that we will have the time and resources to complete your order efficiently. By paying this deposit, you agree to all terms and policies communicated over email, phone conversations, content forms, and language written on our website.

Sales Tax

All prices listed on our website do not include sales tax. Within the state of California, the customer is responsible for these fees and said fees will be applied to your invoice at the current sales tax rate.

International Tariffs

International orders are not taxed by Goods Gang, but customs tariffs may be applied once your order arrives to your country. The customer is fully responsible for paying these fees and we are not able to estimate this amount prior to placing an order.

DESIGNS

Custom vs. Bespoke

We are strictly a custom stationery studio, meaning we create templated designs for you to choose from, which will accommodate your content and certain customizable aspects. We do not offer bespoke designs, defined as stationery that is specially made for an individual client.

Printing Method

All our products are produced using high quality digital printing methods, which gives maximum flexibility with regards to your content and copy. We only print in black, which achieves an ink-like look without the added costs of offset or letterpress printing.

Fonts

Because our custom stationery is carefully designed to work with the fonts they come with, we cannot change their sizes and spacing, or use replacement fonts. Our designs are crafted holistically, and adjusting fonts in any way will significantly alter the legibility, spacing, and aesthetic of our designs.

Printable PDF Files

In order to maintain the highest level of product quality possible, we do not (and have no plans to) offer printable PDF files of any of our products.

SHIPPING

General

All prices listed on our website do not include shipping fees, which are to be paid for by the customer. Goods Gang ships both domestically and internationally through the United States Postal Service.

International Shipping

International orders may be subject to delays due to customs inspections. These are at the discretion of each country and we are not able to estimate the length of these delays prior to placing an order.

International Tariffs

International orders are not taxed by Goods Gang, but customs tariffs may be imposed and applied once your order arrives to your country. The customer is fully responsible for paying these fees and we are not able to estimate this amount prior to placing an order.

Liability

Goods Gang will not be held liable for any errors, delays, damaged products, or lost packages due to theft or negligence of the United States Postal Service. Security preferences (signature confirmation, additional insurance, etc.) can be added for additional fees that are calculated by the United States Postal Service, and may be dependent on final package weights and worth of the contents. Goods Gang will not be held liable for individually mailed wedding stationery that has been damaged, lost, or delayed due to postage miscalculations or incorrect addresses submitted by the client, United States Postal Service errors, or any other third party handling individual postage.

OWNERSHIP

Ownership

All designs, artwork, and photographs are owned by Goods Gang. Goods Gang maintains full legal ownership of the artwork included on our website, social media, our printed stationery, and other paper products. Under no circumstances may any Goods Gang designs or artwork be reproduced, altered, copied, or repurposed in any way, within any print or digital media. If you are in breach of these terms, we have the legal right to ask you to remove, take down, and discard any and all instances of our designs, with no responsibility to any costs you may have invested in those items. Failure to do so will require us to contact our legal team for further action.

Fonts

To deter our work from being duplicated and copied, all fonts used for our products cannot be shared or disclosed.

Materials

To deter our work from being duplicated and copied, all supplies and materials used for our products cannot be shared or disclosed.

Sharing Content

Sharing Goods Gang products via social media is highly encouraged. Please do so with an appropriate line of credit, i.e. tag us on Instagram, hashtag our products, post links to our website, etc.

Client Work

Goods Gang reserves the right to post images of your product purchases online and on social media for marketing purposes. Goods Gang will never share sensitive personal information, and will ensure those elements are illegible via cropping, covering, or blurring.

PRIVACY

Information Collection

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. We will only retain personal information as long as necessary for the fulfillment of those purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. We are the sole owners of the information we collect from you on this site and through the process of working on your semi-custom stationery. We only have access to and collect information that you voluntarily give us via email, forms your may fill out, or other direct contact from you. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. 

Your Information

You may opt out of any future contacts from us at any time. Send us an email and let us know any questions or concerns you may have, to see what data we have about you, to edit any data, or to delete any data.

SECURITY

Security

We take precautions to protect your information. When you submit sensitive information via the website, emailing us, or filling out any forms, your information is protected both online and offline. While we use products and online tools that protect sensitive information from being transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or shipping) are granted access to your information. The computers and servers in which we store personally identifiable information are kept in a secure environment. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

goodsgang@gmail.com